Effective Date: September 22, 2026
At stienstrajoure, we aim to process and deliver your bathroom accessories orders reliably and efficiently. This Shipping Policy explains our shipping coverage, order processing times, delivery estimates, order cut-off time, and other information related to the delivery of your order.
1. Shipping Coverage
We currently offer free shipping throughout the Netherlands.
Any applicable shipping charges or delivery conditions will be clearly displayed during checkout before you complete your purchase.
2. Order Processing Time
Orders are generally processed within 1–2 business days after payment has been successfully received and the order has been confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Processing times may occasionally be longer during periods of high order volume, holidays, or circumstances beyond our reasonable control.
3. Order Cut-Off Time
Our daily order cut-off time is:
2:00 PM CEST (Central European Summer Time)
Orders placed before 2:00 PM CEST on a business day will generally be processed starting that business day.
Orders placed after 2:00 PM CEST will generally be processed starting on the next business day.
The cut-off time does not guarantee delivery on a particular date, as delivery times may also depend on carrier operations and other circumstances outside our control.
4. Delivery Time
After processing, orders generally require approximately 3–4 business days for transit.
Our estimated total shipping time is therefore:
- Order processing: 1–2 business days
- Transit time: 3–4 business days
- Estimated total delivery time: 4–6 business days
These are estimated delivery times and are not guaranteed delivery dates.
5. Free Shipping
We provide free shipping throughout the Netherlands for eligible orders.
Any shipping conditions or exceptions applicable to a particular product or order will be communicated during checkout.
6. Delivery Delays
Although we aim to meet the estimated delivery times above, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Public holidays
- Incorrect or incomplete delivery information
- High shipping volumes
- Transportation disruptions
- Other unforeseen circumstances
If your order is delayed beyond the expected delivery period, please contact our customer support team so we can assist you.
7. Delivery Address
Please ensure that your shipping address and contact information are accurate and complete when placing your order.
We are not responsible for delays or additional delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.
If you notice an error in your delivery address after placing an order, contact us as soon as possible. We will make reasonable efforts to update the information before the order is dispatched.
8. Order Tracking
Where tracking information is available, it may be provided after your order has been dispatched.
Tracking updates are provided by the relevant delivery carrier and may take some time to appear after shipment.
9. Failed or Missed Delivery
If a delivery attempt is unsuccessful, the carrier may make another delivery attempt or provide instructions for arranging collection or redelivery.
Please follow the carrier's instructions where applicable.
If you experience difficulties receiving your order, contact our customer support team for assistance.
10. Damaged Packages
If your package appears visibly damaged when delivered, please inspect the contents as soon as reasonably possible.
If the product is damaged, defective, or incomplete, contact us promptly and provide your order number together with photographs of the product and packaging where possible.
This information helps us investigate the issue and determine the appropriate solution.
11. Incorrect or Missing Items
If you receive an incorrect, incomplete, or missing item, please contact us as soon as reasonably possible.
Please provide your order number and details of the issue. We may request photographs or other information to help us investigate and resolve the matter.
12. Business Days
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Estimated processing and delivery times may therefore be affected by weekends and public holidays.
13. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping services, delivery arrangements, business practices, or applicable legal requirements.
Any updated version will be published on our website with a revised effective date.
14. Contact Us
If you have questions about shipping, order processing, delivery times, tracking, delays, or your order's delivery status, please contact our customer support team using the information below.
15. Business Information
Business Name: stienstrajoure
Legal Business Name: Tegels en Sanitair Stienstra B.V.
VAT Number: NL862791782B01
Contact Number: +31 513 414 606
Business Address: Marconiweg 1, 8501 XM Joure, Netherlands
Support Email: Info@stienstrajoure.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Order Cut-off Time: 2:00 PM CEST