Contact us
At stienstrajoure, we are here to help with questions about our products, orders, payments, shipping, returns, refunds, and general customer support.
Whether you need help before placing an order or assistance with an existing purchase, our customer support team is available to assist you.
1. Get in Touch
For general questions, order assistance, product information, shipping inquiries, or return and refund requests, please contact us using the details below.
Email: Info@stienstrajoure.store
Phone: +31 513 414 606
Live Chat: Available 24/7
2. Customer Support Hours
Our standard customer support business hours are:
Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Our Live Chat Support is available 24/7, allowing you to contact us outside our standard business hours as well.
3. Order Support
If you are contacting us about an existing order, please include your order number in your message whenever possible.
Providing your order number helps us locate your order and respond more efficiently.
For order-related questions, you may contact us regarding:
- Order status
- Delivery information
- Tracking
- Incorrect or missing products
- Damaged or defective products
- Returns
- Refunds
- Order cancellations
- Payment-related questions
4. Product Questions
If you have a question about one of our bathroom accessories, please include the product name or relevant product information in your message.
Our team will do our best to provide the information you need before you make a purchase.
5. Shipping Questions
We offer free shipping throughout the Netherlands.
Orders are generally processed within 1–2 business days, followed by an estimated transit time of 3–4 business days.
The estimated total delivery time is 4–6 business days.
Our daily order cut-off time is 2:00 PM CEST. Orders placed after the cut-off time will generally begin processing on the next business day.
6. Returns and Refunds
We offer a 30-day return window for eligible purchases and free returns.
If you need to request a return, please contact our support team with your order number and the reason for your request.
Approved refunds are generally processed within 4–6 business days and are issued to the original payment method used for the purchase.
7. Response Times
We aim to respond to customer inquiries as efficiently as possible during our standard business hours.
Response times may vary depending on the nature and complexity of your request, particularly during periods of high customer volume.
8. Contact Form
If our website provides a contact form, please complete the requested fields and provide as much relevant information as possible.
For order-related inquiries, including your order number will help us assist you more efficiently.
9. Business Information
Business Name: stienstrajoure
Legal Business Name: Tegels en Sanitair Stienstra B.V.
VAT Number: NL862791782B01
Contact Number: +31 513 414 606
Business Address: Marconiweg 1, 8501 XM Joure, Netherlands
Support Email: Info@stienstrajoure.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Order Cut-off Time: 2:00 PM CEST