Effective Date: September 22, 2026

Welcome to stienstrajoure. These Terms of Service govern your use of our website and the purchase of products through our online store. By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About Our Store

stienstrajoure operates an online store offering bathroom accessories to customers in the Netherlands.

These Terms of Service apply to all visitors, customers, and users of our website.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use the website for fraudulent, unlawful, or unauthorized purposes
• Attempt to gain unauthorized access to our systems or accounts
• Interfere with the security or operation of the website
• Upload or transmit malicious software or harmful content
• Copy, reproduce, or commercially exploit website content without authorization
• Use automated methods to improperly access or collect website information

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website, or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product due to screen settings, lighting, manufacturing variations, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions in product information where permitted by applicable law.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you regarding the available options.

Depending on the circumstances, we may offer an alternative product, provide an appropriate refund, or take another reasonable action.

5. Prices and Taxes

All prices displayed on our website are presented in the applicable currency shown at checkout.

Prices may include applicable taxes where required by law.

We reserve the right to update product prices at any time. Any price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.

6. Orders

When you place an order, you are making an offer to purchase the selected products under these Terms of Service.

After submitting your order, you may receive an order confirmation by email.

An order is considered accepted when we confirm the order, subject to product availability, payment authorization, and any applicable legal requirements.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product availability issues, or technical errors.

7. Payment

We currently accept payment through Stripe.

Payment must be successfully authorized before an order can be processed.

If payment fails, is declined, or cannot be verified, we may delay or cancel the order.

Payment information is processed through the applicable payment service provider. We do not intentionally store complete payment card details on our own systems.

8. Order Processing and Shipping

Orders are generally processed within 1–2 business days.

Our daily order cut-off time is 2:00 PM CEST.

Orders placed before the cut-off time on a business day will generally begin processing that business day. Orders placed after the cut-off time will generally begin processing on the next business day.

We offer free shipping throughout the Netherlands.

Estimated transit time is 3–4 business days, resulting in an estimated total delivery time of 4–6 business days.

Delivery estimates are not guaranteed delivery dates and may be affected by carrier delays, public holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.

9. Returns and Refunds

Eligible products may be returned within our 30-day return window, subject to the conditions described in our Return Policy.

We offer free returns for eligible purchases.

Approved refunds are generally processed within 4–6 business days after the refund has been approved.

Refunds are generally issued to the original payment method used for the purchase.

For complete information, please refer to our Return Policy and Refund Policy.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request may need to be handled through the applicable return process.

Nothing in these terms limits any mandatory cancellation or withdrawal rights provided by applicable consumer law.

11. Customer Responsibilities

You are responsible for providing accurate and complete information when placing an order, including your name, billing information, shipping address, email address, and contact information.

You are also responsible for reviewing your order details before completing your purchase.

If incorrect information results in delivery problems or other issues, you should contact us as soon as possible so we can determine whether the issue can be corrected.

12. Intellectual Property

Unless otherwise stated, the content available on our website, including text, product descriptions, graphics, logos, images, design elements, and other materials, is owned by or licensed to stienstrajoure.

You may access and use website content for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written authorization, except where permitted by applicable law.

13. Third-Party Services

Our website may use third-party services to provide certain functions, including payment processing, shipping, analytics, website functionality, and customer support.

Third-party services may have their own terms and privacy policies.

Your use of such services may therefore also be subject to the applicable terms of those third parties.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Temporary interruptions may occur due to maintenance, technical problems, updates, security measures, hosting issues, or circumstances outside our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for losses or damages resulting from circumstances beyond our reasonable control.

This may include indirect losses, temporary website interruptions, third-party service failures, carrier delays, or events outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transportation disruptions, strikes, government actions, technical failures, internet or telecommunications disruptions, supply interruptions, or other unforeseen events.

Where such an event affects an order or service, we will make reasonable efforts to minimize its impact and keep affected customers informed where appropriate.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that your information may be handled in accordance with our Privacy Policy and applicable data protection laws.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, website functionality, or applicable legal requirements.

Any updated version will be published on our website with a revised effective date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised terms to the extent permitted by applicable law.

19. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

20. Governing Law and Consumer Rights

These Terms of Service are governed by the laws applicable to our business and transactions in the Netherlands, without prejudice to any mandatory consumer protection rights that may apply to you.

Nothing in these Terms of Service is intended to remove, restrict, or limit any mandatory rights or protections provided to consumers under applicable law.

21. Contact Us

If you have questions about these Terms of Service, your order, our products, payments, shipping, returns, or any other matter relating to our services, please contact our customer support team using the information below.

22. Business Information

Business Name: stienstrajoure
Legal Business Name: Tegels en Sanitair Stienstra B.V.
VAT Number: NL862791782B01
Contact Number: +31 513 414 606
Business Address: Marconiweg 1, 8501 XM Joure, Netherlands
Support Email: Info@stienstrajoure.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Order Cut-off Time: 2:00 PM CEST