Effective Date: September 22, 2026
At stienstrajoure, we aim to provide a secure, straightforward, and reliable payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, payment authorization, order confirmation, and how payment-related issues are handled.
1. Accepted Payment Method
We currently accept payments through Stripe only.
Stripe securely processes payment transactions on our behalf. Available payment options may depend on the payment methods supported by Stripe and the customer's location, device, or other applicable conditions.
We do not accept payment methods outside those made available through our Stripe checkout.
2. Payment Processing
When you place an order, your payment information is submitted securely through the Stripe payment system.
Stripe may verify and authorize your payment before your order is accepted for processing.
We do not intentionally store complete payment card details on our own systems.
Payment information may be processed and stored by Stripe in accordance with Stripe's applicable terms, privacy practices, and security requirements.
3. Order Confirmation
After your payment has been successfully authorized and your order has been accepted, you will receive an order confirmation using the contact information provided during checkout.
An order confirmation indicates that we have received your order and payment authorization. In certain circumstances, an order may need to be reviewed or canceled, including where there is a suspected payment issue, pricing error, fraud concern, or other legitimate reason.
4. Payment Authorization and Failed Payments
If a payment cannot be authorized or is declined, your order may not be successfully completed.
Payment failures may occur because of reasons such as:
- Incorrect payment information
- Insufficient available funds
- Card restrictions
- Bank or payment-provider security checks
- Expired payment credentials
- Payment-method restrictions
- Technical issues with the payment provider
If your payment fails, please verify your payment information or contact your bank, card issuer, or payment provider.
We do not have control over payment decisions made by your bank, card issuer, or Stripe.
5. Payment Security
We take reasonable measures to protect payment-related information and use Stripe for payment processing.
Payment information is transmitted through secure payment systems. We do not intentionally collect or store complete card numbers, CVV codes, or other complete payment credentials on our own systems.
Customers should also take reasonable steps to protect their account, device, and payment information.
6. Currency and Pricing
Product prices and applicable charges will be displayed on our website or during checkout before you complete your purchase.
The final amount payable will be shown before the payment is submitted.
Any applicable taxes, delivery charges, discounts, or other charges will be presented during the checkout process where applicable.
We offer free shipping throughout the Netherlands, subject to the terms stated in our Shipping Policy.
7. Payment Verification
For security and fraud-prevention purposes, a payment may be subject to additional verification by Stripe, the relevant payment provider, or our systems.
We may delay, decline, or cancel an order where there are reasonable concerns regarding payment authorization, fraudulent activity, unauthorized transactions, or other security issues.
Where an order is canceled after payment has been successfully collected, any applicable refund will be processed according to our Refund Policy.
8. Refunds and Payment Reversals
Where you are entitled to a refund, the refund will generally be issued through the original payment method used for the purchase.
Our standard refund processing time is 4–6 business days after the refund has been approved and initiated.
The time required for the refunded amount to appear in your account may also depend on Stripe, your bank, card issuer, or other payment provider.
We do not control the processing time of banks or external payment providers after a refund has been initiated.
9. Returns and Refund Eligibility
We offer free returns with a 30-day return window, subject to the conditions described in our Return and Refund Policy.
A payment refund does not automatically mean that every return request is eligible for a refund. Eligibility will be determined according to our applicable return and refund terms.
Once an eligible refund has been approved, we will process it through the appropriate payment channel.
10. Duplicate or Incorrect Charges
If you believe that you have been charged more than once for the same order or that a payment amount is incorrect, please contact our customer support team as soon as possible.
Please provide your order details and relevant payment information so that we can investigate the issue.
For payment-processing issues outside our control, you may also need to contact Stripe or your bank/card issuer.
11. Unauthorized Transactions
If you believe that a payment was made without your authorization, contact your bank or card issuer immediately and notify us as soon as possible.
We may request relevant order information to investigate the transaction and take appropriate action.
For security reasons, do not send complete card numbers, security codes, passwords, or other sensitive payment credentials by email or live chat.
12. Third-Party Payment Provider
Stripe is an independent third-party payment service provider.
Payment transactions processed through Stripe may be subject to Stripe's own terms, privacy policy, security procedures, and payment-processing rules.
We are not responsible for payment services or processing decisions controlled directly by Stripe or your bank/card issuer.
13. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our payment services, business practices, payment providers, or applicable legal requirements.
Any updated version will be published on our website with a revised effective date.
We encourage customers to review this Payment Policy periodically.
14. Contact Us
If you have questions regarding payments, payment authorization, refunds, or payment-related issues, please contact us using the information provided below.
15. Business Information
Business Name: stienstrajoure
Legal Business Name: Tegels en Sanitair Stienstra B.V.
VAT Number: NL862791782B01
Contact Number: +31 513 414 606
Business Address: Marconiweg 1, 8501 XM Joure, Netherlands
Support Email: Info@stienstrajoure.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Order Cut-off Time: 2:00 PM CEST